Refund policy

Return & Refund Policy

Last updated: 8 September 2026

At Pocket Roller, we want you to be satisfied with your purchase.

30-Day Returns

You may request a return within 30 days of delivery.

For a change-of-mind return, the item must be:

  • unused;
  • in its original condition;
  • in its original packaging; and
  • accompanied by proof of purchase.

Because Pocket Roller is a personal-use product that may come into contact with herbs or other materials, products that have been used cannot be returned for change of mind.

This restriction does not apply where a product is faulty, damaged, incorrectly supplied, or where applicable consumer law provides otherwise.

Change-of-Mind Returns

For approved change-of-mind returns:

  • the customer is responsible for return shipping costs;
  • original shipping charges, if any, are non-refundable;
  • no restocking fee is charged; and
  • refunds are issued after the returned item has been received and inspected.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us at:

nopullpup@outlook.com

Include:

  • your order number;
  • a description of the issue; and
  • clear photographs or video showing the problem.

Where the issue is confirmed, we may provide:

  • a replacement;
  • a full or partial refund; or
  • another appropriate remedy.

For lower-value defective products, we may not require the item to be physically returned.

12-Month Limited Warranty

Pocket Roller includes a 12-month limited warranty against manufacturing defects from the date of delivery.

The warranty does not cover:

  • normal wear and tear;
  • accidental damage;
  • misuse;
  • excessive force;
  • modification or disassembly;
  • improper cleaning;
  • loss or theft; or
  • damage caused by use contrary to product instructions.

This warranty is provided in addition to any rights you may have under applicable consumer protection law.

Refunds

Approved refunds will be issued to the original payment method.

After a refund has been processed by us, your bank, card issuer or payment provider may require additional time before the funds appear in your account.

Exchanges

If you would like a different colour, contact us before returning the item.

Unused products may be returned under this policy and exchanged where stock is available.

Consumer Rights

Nothing in this policy is intended to exclude, restrict or modify rights that cannot legally be excluded under applicable consumer protection law.